Oxfordsitters Privacy Policy

Here at ‘Oxfordsitters’ we understand how precious information about your family is.  The protection of your personal information is important to us.

Please read this privacy statement which explains how we use, store and protect your data and personal family information.

Data Protection law will change on 25 May 2018. This policy sets out most of your rights under the new laws.

 

What information we collect about you

The personal information you provide us with (via registration on the website and completion of our family information form) will be used to contact you to discuss the Oxfordsitters services you may request. We collect this information when you fill in forms on our website or via email or when you communicate with us by phone or social media messenger.

We may need to collect additional information about your family to provide the services you have requested from us. This means sending your details to our vetted sitters so that we can carry out the services you have requested from us. Our sitters are required to log into a secure information system to gain access to any details they may need when coming to care for your children.

We require both our sitters and our service users to comply with contract agreements when then register with us to make sure all information is kept safely and securely.

How we use your information for marketing purposes

We would like to send you news about special offers and events and which may be of interest to you. This may be by email or text message. We will not use your personal information for these purposes, unless you have given your consent by checking the appropriate boxes on the forms we use to collect your personal information.

If you have consented to receive marketing information but later change your mind, you have a right to opt out any time. Please email us at info@oxfordsitters.co.uk to let us know and we remove your information from our marketing list.

How long we keep your information

We will not retain your personal information for longer than is necessary to provide our services and we will remove it from our system once our services are no longer required. This means that no family data will be stored once your children have turned 16 years of age.

How we store and transfer your information

All the personal information we collect is processed only by the co-directors of Oxfordsitters. Information is stored via our secure website and encrypted database process. Oxfordsitters uses a secure log in system for our sitters to access your family information.

We are committed to ensuring that your information is kept secure. We maintain strict security standards and procedures to prevent unauthorised access to your data. Our founders, website design company and sitters all adhere to our privacy standards and we regularly check them for compliance.

Who we share your information with

We will not share or sell your information for marketing purposes with other companies or to any third party suppliers with the exception of sharing relevant information with your sitter.

Our website and your information Cookie policy:

This website uses cookies. A cookie is a tiny file containing small amounts of information which is downloaded to your computer or device when you visit a website. Cookies do many different things, such as remembering your preferences and help us to improving your online experience. By using our website you consent to our use of cookies. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of our website.

External links: Our website contains links to and from other third-party websites or social media sites. We cannot be held responsible for the security of these sites and we advise users to read the privacy policies of other websites before registering any personal data.

Registration and enquiry form data: The online enquiry form requires a user to enter personal information to allow us to contact you about the services you request. This information is stored in a secure database and not in a cookie. It is not readable by other websites. The transmission of information via the internet is never 100% secure. We will do our best to protect your personal information, but we cannot guarantee the security of your information transmitted from our website via our forms. Any transmission is done at your own risk. 8. Changes to our privacy policy We keep our privacy policy under regular review to make sure that we continue to maintain your privacy and keep your information safe. We reserve the right to update this policy and any changes will be posted on this web page. We may email you directly with any changes if we think it is necessary.

This privacy policy was last updated on 17th May 2018.

How to contact us If you have any questions about our privacy policy or information we hold about you, please email us at info@oxfordsitters.co.uk or use our contact form found on our website www.oxfordsitters.co.uk

If you are not happy with how we collect and use your data please contact us first so that we can try to resolve it for you. If you aren’t satisfied with our response you have the right to complain to the Information Commissioner’s Office (www.ico.org.uk).